Amstar DMC (Cancún)

Amstar transported me to/from Cancun International Airport and Hard Rock Rivera Maya (1 hour drive before any traffic). There is a large area outside the airport with numbered spots. I was directed to #43 where many many Amstar employees in…

Highly recommend booking all airport shuttles & excursions through amstar! They have a great team to help answer any questions and we’re able to get our plans rearranged when weather didn’t work out! Plus their concierges in Now Emerald Resort were extremely helpful. If we had any issues, we could go right to them!

Booked an excursion but woke up with back pain the morning of the excursion No Amatar rep was available to discussion options at 6:00 am. The Amstar driver sent to pick us up had no idea what to do and suggested we talk to the tour guide.…

Amstar were brilliant, we picked a turtle and cenote trip. Our tour guide and driver were great. The coach was a little old and very bouncy but I guess that is just down to what you get picked up in on the day as they have a very large…

Recently stayed at the Secrets Riviera Resort with an entire wedding party. The hotel staff did a great job. The problems were associated with transportation and tours.…

Would not recommend this company. We booked an excursion with them, and part of the deal was to get private transportation back to the airport. They did NOT do this. When I asked the day before the trip back to airport, they said they "forgot".

Absolutely horrible service. We booked a private transfer to and from the airport. They left us stranded at a marina and they're excuse was " miscommunication on our end and we have nobody to pick you up now so you can get a taxi".…

Don't waste your money. A taxi was $55.00 from & to the airport. Amstar was $280. While Amstar was at the airport on arrival, when it came time to return to the airport we had to arrange our own transportation. We were sent a…

Airport transfer from the hotel to the airport arrived 20 minutes later than our pick-up time. And then dropped us off at the wrong terminal (Terminal 4 rather than termianl 3) the driver had pulled all the bags off the bus, so we assumed…

Amstar service was great going from airport to resort. On time pickup going back to airport. However, the driver we had this morning was driving like he was on the Audubon. It was raining and the streets was wet with standing water and he…

0 stars!!! Absolute, horrible experience! Spend your money elsewhere for transportation, and excursions! The “ luxury transportation” had burnt oil fumes coming through the AC system, and a transmission that shifted so hard that we could’ve…

I had no issues for shuttle from Cancun Airport to my hotel in hotel zone and also from my hotel to Cancun Airport. I was picked up on time and drivers were friendly. Really no complaints and at a fair price. I booked my trips beforehand online.

Los operadores ofrecen un buen servicio sin embargo la queja es por LUIS VALERO en el hotel dreams jade. Pésimo servicio al cliente, mala gana a la y sumamente grosero.…

Terrible service when I was picked up the shuttle had no AC and water was dripping on my head from ac. Then on the departure we were told to be in the lobby at 730am. We were there at 7am waited until 8:20am. At this point the hotel…

Mostly a good experience with transport services while in Mexico. Hotel pickup was one time and made great time get us to the airport. The airport departure was okay. We spent a lot of time outside waiting to leave the airport, but with no…

HORRIBLE EXPERIENCE.I hate that I had to leave a bad review but the customer service/experience was…

I highly recommend the shuttle service with Amstar! Will definitely book with them again. Also Nimsi with Amstar at Planet Hollywood was very helpful with booking excursions for our family.

I called to make a reservation from Cancun International Airport to Marina hacienda del Mar, the guy on the phone stated that he couldn’t help me doing a reservation sin ce I didn’t have a flight number( i was already in Cancun) he told me…

Amstar drove myself and my girlfriend to our hotel, the airport and an excursion we had booked and the service throughout for all trips was brilliant, very safe and very good drivers and would highly recommend for a safe and seamless experience.

Don’t book through them for airport transportation. Came with our vacation package and it was a complete nightmare. They tried to tell us our 8am flight was too early. Added stress while on vacation having to worry about getting to the airport.