Cancun Shuttle (Cancún)

I recently used Cancun Shuttle for my transportation needs during my trip to Cancun, and I am happy to say that I had a great experience. From start to finish, the entire process was effortless and stress-free.…

AVOID! They leave you stranded at the Airport.It happened to me AND also a friend who arrived 2 days later.…

We used them to get to Tulum from Cancun and back while we were on our vacation there in Dec 2023. They were excellent!! Very punctual, clean vans, and friendly drivers. I booked the shuttle from Cancun airport's website and Jazmin Ochoa…

Well, read all these reviews, and some of them said it was great, and some of them said it was just awful, and I guess it's all true maybe it just depends on who you get on the day. For us, it worked just fine. The only issue is that it's a…

Found this shuttle service provider from the Cancun official airport website and booked a pick up and return trip with this company. Recieved two confirmation emails for the two rides and was told their staff will monitor the arrival time…

I should have done my research better. They are so rude. Even when out of the airport, every other shuttle service was so friendly in assisting us and pointing us in the right direction of this service, but not even so much as a greeting…

We booked our pickup at 10:30 p.m. and our driver never even showed up. We called both customer service numbers listed in our reservation and neither one picked up. We waited out in the heat for 45 minutes before going with a taxi. Worst…

I’ve been using this shuttle service going on two years now (from Cancun Airport to Playa del Carmen) and highly recommend them.…

I used Cancun Shuttle 3 times in October 2023, for transfers to Playa Del Carmen and back to Cancun. It was a great experience. All the drivers were very nice and helpful, very good cars, pick-ups on time and on agreed locations, very quick and clear communication during the booking. I highly recommend Cancun Shuttle.

We had just finished with the transport Confirmation number N26Q7F.I must say that we are discussed with the driver. We had to stop for the…

If I could give 0 I would. Initially I booked on the website and everything was fine. I saw on my reservation that I had two free tickets so I called the customer service line. The gentleman that answered the phone was extremely rude saying…

I had a reservation for transfer from Cancún AirPort to hotel yesterday September 24 at 8pm but the Driver never came. When we arrived there were two employees of Cancun Shuttle and none were for us. We showed the reservation and one sent…

Recientemente use sus servicios y fue muy bueno...responden rápido al correo.Cuando llegué al aeropuerto tuve que llamarlos ya que no estaban (eran ya 15…

I had an excellent experience with this service and I'm surprised about the bad reviews, maybe I was lucky but I was picked up at the airport in 10 min and on my way back the driver arrived even earlier and called me to tell me that was…

BEWARE - FRAUD! Driver never showed up at airport, left my family stranded for an hour, before we had to take a regular taxi to our destination. Call center either ditched our…

Booked them roundtrip from the airport to Secrets Riviera Cancun using the private first available option. Shuttles in both directions were prompt, easy, and cost much less than other companies I saw online.

Easy and affordable option. Was very pleased with our on time pick ups and pre coordination and instructions. Shared ride turned out to be private ride and it was great.

This company was professional, communicative, quick, and easy to spot! Make sure to go all the way through the airport and they will be outside with a perfectly noticeable ORANGE 🍊 sign. Please also take into consideration that these…

NOTE: This review is based on the booking and management of my reservations, not the individuals I met in person.…

This company is a fraud do not book with them they are currently under investigation for crimes by the local police. Once you arrive at the airport they tell you that you missed your shuttle and have to pay more to get to your destination.…

I booked a pick up for arrival and return to the airport with Cancún shuttles. While the first pick up went well, and the second was on time too, the driver of the second pick up made me feel extremely uncomfortable and fear for my safety.…

I had a terrible experience with Cancun Shuttle. Booked them for a midnight arrival, but they never showed up, forcing me to pay an additional $118 for a taxi. When I called them the next day, they claimed they were there, which was clearly not the case. Beware—seems like a scam.

I recently used Cancun Shuttle services for our roundtrip transportation from the Cancun Airport to our resort and back, as well as booking some tours through them during our stay. Saul Ortal provided outstanding customer service…

AVOID at all cost. This company is a joke. Waited 1 hour at the airport, no one showed up. Had to call them multiple times.

The most horrible service ever! Had a nice assistance via messages before arrival and absolutely crazy service at the airport. I’d never seen in my life such a worker who’s literally shouting, yelling and swearing on people who just ask him…

Anteriormente lo habíamos usado y bien. Esta vez contraté 2 pickups del aeropuerto y 2 al aeropuerto desde el hotel. Una para mí y otra para familiar q llegaba más tarde desde otro lugar país. A mí llegada no ve a nadie, y otros taxistas…

Booked one way from Cancun resort to the airport for a private drive. Driver showed up on time. Very punctuation.!!!

Our driver arrived 30 minutes after our scheduled pick up time. By that point, we had chatted with the rep from their website who recommended arranging other transportation. We had called a taxi and had to cancel the taxi when he arrived.…

DO NOT use this company. Two hours late for our scheduled pick up at Cancun airport. We didn't meet a representative from the company for 45 minutes at arrivals. He was rude and aggressive. They just kept telling us ten minutes. We cancelled our pre-booked return journey.

2023-03-28: Company with no flexibility. Service with no concerns for their clients. Thinking like robots. We had a pick up scheduled for 09:00. At 04:00 this morning I was informed by our air transporter that our flight has delayed until…