The Roof 28 - At The Reef 28 (Playa del Carmen)

The best part about this place is the people. Every staff that I dealt with was just awesome. The food was great at every meal. Everything was clean and tidy. As I looked around I saw every guest being treated as well as me. Jose in…

What a great trip from the moment we arrived! champagne upon arrival, very welcoming staff, quick check in.…

If you live in playa and are interested in their spa membership DON'T GET ONE. It's a freaking nightmare. I've had issues since I first signed up a year ago. Whether its that the facilities are insanely chaotic with dirty towels everywhere…

Really nice 5-Star hotel that has great services, facilities and well located at the intersection of the tourist and local parts of Playa Del Carmen.…

This hotel is in an amazing area, close to everything and staff are all wonderful. I would recommend you eat outside the hotel and not get the all inclusive as the food around the hotel is amazing and you have hundreds of options. This is…

Second trip here, loved the last time. This time the roof pool has been turned into an obnoxious techno club. So loud you cannot talk, several requests to modify go ignored. The management is missing the mark on this. Food is fine and…

A great place to spend a day at the rooftop pool with food and drinks!You can get day-pass access to the rooftop pool area of Reef 28 with a minimum…

Had a fantastic time at the Reef 28. We had great service from all the staff especially Zurita… very pleasant and attentive. Great selection of food in all of the hotel restaurants. Our room was serviced daily to a very high standard. The…

The hotel is very nice and clean. But the hotel is noisy. Specially at mornings you can hear everything from first floor restaurant and it’s hard to sleep. They have good free offers, such as messages.

Adrian was the best. He took great care of us. The food was amazing the staff was wonderful. When we walked in the greeted us and it was a very great vibe. Very well recommended. The food was very delicious and very fast service. Jose was…

I am Loving this place, but my only complaint would be the service on the rooftop patio. It's slowww and they kept getting our food wrong. We have been here for a week now and it's the only area where the service is not like the rest of the…

Had wonderful time here. Food was excellent, which is hard to come by for all-inclusive joints. Service was even better, especially Paco from the rooftop bar. Felt like a friend during my time there. Can’t recommend it anymore.

Amazing room, great location, and awesome food. Well worth the all inclusive rate. Music on the roof was too loud and could be heard thru the hotel but other bars nearby were loud too so it didn't matter. Everything quited down at midnight. One thing they need to improve is adding room service.

Lovely hotel with very friendly staff, great location. The music is way too loud - there's really no where to escape it, so if you're looking for a relaxing poolside on the roof top area maybe not the place for you (we could hear the bass…

La atenta bienvenida de Adrián y José fue de total agrado de mi grupo INTREPID de 11 personas (compañía turística para la cual trabajo.) Excelente calidad de alimentos y bebidas.…

Let me first start off that my wife and I were excited to stay at this beautiful hotel after a long trip. When we first arrived everyone was kind, helpful with a positive attitude. Alejandro was being helpful greeting us, showing us the way…

Reef28 is all you need if you're looking for a relaxing holiday. We chose All inclusive and it was 100% worth it. With 3 restaurants you can choose where you want to eat, their Mexican restaurant was fine dining. Also we enjoyed an hour of…

ok! this place is great in many ways. i found myself pleasantly surprised at how affordable it is for an all inclusive. very friendly staff, lots of options + you can visit the other resorts as part of the all inclusive and chill on the…

You can’t add/remove people from your reservation. The first time I stayed here, it was incredible. The second time, this is the response I received when trying to add a guest to stay in my room (from one to two). Unreasonable considering I…

Positives: Location is spot on, close to 5th Avenue with an array of shops, bars and restaurants but far enough away that its not noisy.…