El Cid Ceiba Resort Day Pass (Cozumel)

I have been staying at La Ceiba for 16 years and love it! This is a smaller resort comparied to the other El Cid properties but that is what appeals to me. The location is a short drive to downtown so you are close to all of the…

We are part of travel club, for this all inclusive option, and were surprised to find our bed was an unsleepable Murphy bed with a small kitchen. Day 3 we decided to check out and they suggested we wait one more day and they moved us to a…

Location was great and super convenient for all our planned activities. We took the ferry from Playa del Carmen and rented a scooter at the dock($50 for 2…There are several reviews complaing about 1. The cruise ships, yes you can see them, it didn't bother us they didn't block the view and were only there during the day while we were out doing things. 2. The construction happening, again not to bothersome

We booked a week with this hotel as part of a package, with another week at the El Cid Marina hotel in Cancun. The Cancun week was all inclusive. We could not afford the extra $900.00 for all inclusive in Cozumel. We wanted to find nifty…

Pros: Location is good. Taxis always available to get around. Rooms were clean, hotel is clean. Seemed safe the entire time. Cons: The hotel is directly beside the cruise ship port so almost every day…

What a terrible experience. We booked this resort and when we got there they said they were overbooked and put us in a motel down the street not on the water. Refused to refund us so we were forced to stay in a motel. Think twice about…

Another great stay... we've stayed 3 times now. Staff is super friendly and helpful! We did All inclusive and all the drinks were great and the food was good too! Especially the homemade (in front of us) tortillas...the quesadilla station,…

I booked a 3 night stay and after checking into this disaster of a hotel I left 14 hours later and didn’t care about the $544 I lost by leaving. Disgusting rooms, stained sheets, broken lamps, broken toilet seat, no hot…

El servicio es bueno y la ubicación tiene una vista fantástica a los cruceros.Únicamente resaltaría que el Wifi no esta incluido y al mínimo aumento de oleaje cambian la bandera a rojo y prohíben el acceso al mar.

Es servicio de calidad. Los meseros son muy amables y atentos. Aaaaa, y algo muy importante, no son clasistas como en otros lugares de la isla donde me a tocado ir a comer.…

Views are amazing. Ocean is spectacular. However I would not stay here again it's right next to the ports where cruise ships up to 6 come in daily. Also if you like a beach you can walk into this is not the place. The snorkeling is great and many divers take off from this location.

I booked a 4 day stay directly through the El Cid website for a room with a king bed and wifi included. When we arrived we were offered a room with a double bed and no wifi. After asking about the room change we were told they were out of…

Hermoso lugar , las habitaciones con excelente vista, se puede hacer snorkel, la comida muy rica y presentación hermosa , nos llevaron a un tour en bici que fue una experiencia muy linda , gracias a Don julio. Muy recomendable tranquilo y confortable.

Upon arrival the lobby was very nice. The bellmen service was good they were very informative they directed us and helped with out luggage. The resort staff were nice.…

TERRIBLE!!!!! TERRIBLE!!!!! Don't rent the suites. Horrible service!!!! Problems!!! Problems!!! Problems!!!!! Don't expect hospitality!! TV broken, counters were very dirty, you could see cup and glass stains all over, no pressure at all in…

nice location (not near downtown), very nice ambience (sand, pool, snorkeling, greenery), V good food!…

El Cid La Ceiba Beach Hotel left me rather dissatisfied during my recent stay, which is quite uncommon considering my extensive travel experiences. Despite opting for an Elite, All-Inclusive package that carried a significant price tag, my…

Muy mala experiencia en el hotel. El check-in debe de ser a las 3pm y llegamos y la habitación no estaba lista hasta las 5pm. Además, dice que tenemos plan de todo incluido, pero te cobran el Internet por dispositivo y por tiempo... 15 USD…

Para el costo de comida elevado, el sabor de la comida estuvo fea y tenían que hacer descuento del 10% en la comida; pero nunca lo hicieron y peor aun, me estaban cobrando un sobre precio de carta al momento de pagar en caja. La atención…

Horrible customer service. They charge $10USD for wifi per day per device. Also where the hotel is located, when the cruise ship leaves, everything is closed so you either have to taxi to downtown or eat at a gas station. Staff is extremely rude as well. Horrible stay

Solamente visité este lugar como lugar de reunión para un viaje de snorkel, pero lo que ví me gustó mucho! Tienen una alberca a un lado del mar y un embarcadero allí mismo. Hay regaderas por si entraste al mar, lo más seguro es que tanto el…

Rooms are not clean at all. I would find random hair on the pillows and on the floor that was not mine. No hot water in the shower and the front desk acted like it was no big deal. Service at the restaurant on site was horrible. They just…

We have stayed at El Cid for 20 years. I have always loved this hotel. The restaurant is always awesome. The wait staff is friendly. The food is amazing, and you can not beat the sunsets!

Extremely disappointed. This is a nickel and dime operation that cares about nothing else except taking your money. Service was poor. They have a guy who sits around with a motorcycle helmet on and chastises guests. Do not stay here.

We Love El Cids. We have been there 4 years in a row. The facility is great to notch. The staff are fantastic. Thanks for always making our vacation memorable.

Came here on a whim when our cruise ship ported. Staff was extremely friendly and accommodating. Special shout-out to Eric the lifeguard - he helped us troubleshoot our snorkeling gear. And another shoutout to Miguel the bartender for…

It took a full hour to check in. Yikes. That's not what anyone wants after a day of travel. Staff wasn't very friendly or helpful except for one concierge named Saul. He was very kind and recommended great restaurants. Ocean view is…

I do not know where to start. The only reasons I’m giving a one star review and not zero is because the reviews do not allow this and because of the rooms. The room was huge for a good price and we were happy with it. It was slightly…

Buen servicio (aunque puede mejorar el de algunos meseros) y ubicación. Actividades del hotel, Jacuzzi, alberca, Sauna, restaurante (buen sabor y variedad) y vista excelente.