Spa at the JW Marriott Cancun Resort (Cancún)

Stayed for a week with the club 91 access which was definitely a nice option. Didn’t spend much time at the hotel during the day but the breakfast and dinners at the club were great. The sunsets that we caught were amazing. Late night…

Hotel is a mixed bag for us.Pros:…

I would like to thank everyone at the JW Marriott Cancun for another excellent experience! This was our second time at the property and the staff and the property did a wonderful job making our stay as relaxing as possible. We were…

I really enjoyed my stay at the JW Marriott in Cancun. The hotel is beautiful and the unique scent when you first walk into the lobby is lovely, and you can buy it in the spa. The rooms are spacious and they all have great views of either…

Simply the best. Gorgeous hotel. Staff are all labove and beyond - especially the bellman, those working at the pool (towel hut) and lunch poolside, and the breakfast buffet staff.…

I am writing this review while I am right here at the hotel till Tuesday. What an amazing property, room and most of all THE STAFF. Each and every person that I came across makes you feel at home and are so friendly and genuine. I can say…

The pros: the beach is fantastic, we went in late September and the water was perfect and very little seaweed. The rooms were nice and spacious. The pool is absolutely fantastic, we spent most of our time in the infinity pool. You will have…

Been going here for years now - some things have ups and downs: the fact the Marriott side is closed right now for instance removes some restaurant options for instance. However, the service is always excellent - in particular the pool-side…

This is our fourth trip to the JW Marriott in Cancun. We couldn't have had a better stay. The whole staff were so friendly and helpful. We loved the food and drinks at all their restaurants and bars. They have made some nice upgrades and improvements since our last stay in 2018. So we will definitely be back.

This hotel was truly perfect in everything. I recommend that you choose the meal-inclusive option. This place offers meals and drinks that are different from the cheaper all-inclusives. For your information, I was very satisfied with the…

The experience of staying here was very nice. Everyone from the reservations team to the serving staff throughout the grounds (pools & beach) were centered on providing excellent and friendly service. Our room (suite) was very clean,…

We had an amazing stay at the JW Mariott. The hotel was modern and clean everywhere we went. We opted for the Club 91 package which we felt was well worth the extra money. What truly made our stay amazing was the hotel's staff. From the…

The hotel is really nice and the staff are friendly. However, that doesn’t over power the fact the hotel was obnoxiously loud. First, As soon as you open your balcony door, you can hear the construction going on outside and it takes away…

Our experience here is definitely one of the best. 5 star hotel describes it all. We had a food room service, the staff was amazing and very helpful. You can also change your Us dollars to Pesos at the hotel for a good rate. The food was…

Mixed bag. The hotel next door is under construction which leads to the sound of power tools while you are at the beach. The internet connection was garbage and prevented me from getting a few work things done quickly so I could get back…

My boyfriend and I stayed here for 4 days in early August and had a great time. The staff are incredible friendly, professional, respectful and pay close attention to detail. Services are definitely 5-star worthy and the resort is so…

FOOD POISONING x2! Just got back(Dec30th) from 2nd visit in 4 months to this property and food poisoning both times. This time was the absolutely worse and had utilize the onsite doctor for an injection and antibiotics. In August both my…

We are a group of women in our early 20s-30s currently at the hotel. Please be warned that the hotel is a family hotel with more children than adults and is currently under construction. We have an “ocean view” room that is a view of the…

Stayed at the JW Cancun last year to celebrate a birthday and it was one of the nicest hotels. The rooms were very clean and the staff was exceptionally nice. My mother would go downstairs and have the breakfast buffet everyday, and the…

Construction was unexpected. Gustino Italian restaurant did not have any of the items on menu that we wanted for our Thanksgiving dinner. It would be nice to have known when we made the booking earlier in the day. We ended up eating in our room because everywhere else was fully booked

We had an incredible time at JW Marriott Cancun. Service was perfect. Everyone was incredibly nice and willing to help in any capacity. The rooms were clean and neat. The food at Sasi was terrific. The security guard…

Well kept and definitely presents the 5-star classification. The room is clean, and there are plenty of staff all over the promise, so finding assistance is as simple as it gets. Onprem reasurants are excellent too. Difficult tasks to keep…

It said online that they have a kids club. So we brought our kids. Only to find out that there is no kids club & spend 6 days there 24/7 with our 5…

A vacation gone bad. Looking forward to having a kids club and having some time to relax… turns out they don’t have one after advertising they did. Nor did they have a tennis court as mentioned… basically paying a full price for amenities…

This resort is very noisy throughout the day as they are under construction. We could hardly get any good sleep. The Thai restaurant we went to at the resort was also disappointing because we found multiple insects in the bamboo steam…

Excelentes instalaciones, excelente ubicación, buena comida y staff muy amable… pero nos estaban debitando indebidamente más de 90mil pesos en nuestra tarjeta de credito. Por ende pedimos factura de lo que de verdad habíamos consumido y…

Best hotel in Cancun ⛱️ The view of the beach from this place is perfect with the ocean stretching with shades of blue.…

Very nice property, beautifully maintained. I’ve been coming here for years, always a nice stay. Courteous staff. Very clean room, I am a titanium member and got an upgraded room and complimentary Continental…

My wife and I just came back from a 10 Night stay at the JW Marriot!! Full details below, but in brief, it was an amazing trip, hotel, and experience all around. Definitely would recommend, 10/10!…

Amazing hotel and most courteous and friendly staff. Rooms are modern and luxurious, food at every restaurant was delicious and service top notch. Location can't be beat, and the beach is super clean and well maintained. It is totally worth the cost and will be our preference whenever we get to cancun next.